Return Policy

Last Updated: November 29, 2024

1. Overview

At Handcarecraft, we take pride in creating high-quality handmade gifts. We want you to be completely satisfied with your purchase. This Return Policy outlines our procedures for returns, refunds, and exchanges.

2. Return Eligibility

Due to the personalized and custom nature of many of our handmade products, return eligibility varies by product type:

Standard Products

Non-customized, standard items may be returned within 14 days of delivery, provided they are:

  • In original, unused condition
  • In original packaging with all tags and labels attached
  • Not damaged or altered in any way

Custom and Personalized Items

Custom-made and personalized items are generally final sale and cannot be returned unless:

  • There is a manufacturing defect or quality issue
  • The item received does not match the approved design or specifications
  • The item was damaged during shipping

In such cases, we will work with you to resolve the issue, which may include repair, replacement, or refund at our discretion.

3. How to Initiate a Return

To initiate a return, please contact us within 14 days of receiving your order:

  • Email: help@handcarecraft.world
  • Phone: +1 (800) 329-6109
  • Include your order number and reason for return

We will review your request and provide return instructions if your item is eligible for return. Please do not return items without prior authorization.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to:

  • Our error (wrong item shipped, defective item, etc.)
  • Damage during shipping
  • Item not matching the description

In these cases, we will provide a prepaid return shipping label or reimburse your return shipping costs.

5. Refund Process

Once we receive and inspect your returned item:

  • We will process your refund within 5-10 business days
  • Refunds will be issued to the original payment method
  • Original shipping costs are non-refundable unless the return is due to our error
  • You will receive an email confirmation when your refund is processed

Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item:

  • Return the original item following our return process
  • Place a new order for the desired item
  • We will process your refund for the returned item separately

For custom items, exchanges are only available if there is a manufacturing defect or error on our part.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with:

  • Photos of the damage or defect
  • Your order number
  • Description of the issue

We will arrange for a replacement or full refund, including return shipping costs. We may request that you return the damaged item for quality control purposes.

8. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized items (unless defective or incorrect)
  • Items that have been used, worn, or altered
  • Items returned after the 14-day return period
  • Items without original packaging or tags
  • Gift cards or digital products
  • Items purchased on final sale or clearance

9. Cancellations

Order cancellations are accepted if:

  • The order has not yet entered production
  • You contact us within 24 hours of placing the order

Once production has begun on a custom order, cancellation may not be possible, and a partial refund may be offered at our discretion based on work completed.

10. Quality Guarantee

We stand behind the quality of our handmade products. If you are not satisfied with the quality of a non-custom item, please contact us within 30 days of delivery, and we will work with you to resolve the issue.

11. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Email: help@handcarecraft.world
Phone: +1 (800) 329-6109
Address: 1071 5th Ave, New York, NY 10128, United States

Our customer service team is available Monday through Friday, 9:00 AM - 6:00 PM EST to assist you.